This policy will be adhered to by all employees and Directors of Mark One.

It applies to all data that the company holds that can identify an individual as stated in the GDPR 2018 and will help us to reduce the risks associated with the collection and processing of personal data.

We have invested in GDPR training for our staff and have ensured that every member of The Mark One Group is aware of what is required to be compliant with GDPR 2018.

Information that we collect from you

When you visit either one of our depots or complete our contact form on any of The Mark One Group websites you will be asked to provide certain information about yourself including name, contact details and possible financial details i.e. credit card details

This information will be stored in a secure place either electronically or as a hard copy. We will limit the data that we collect from you to what is lawfully required for legitimate business reasons and we will ensure that your data is kept up-to-date and any irrelevant data is removed from our databases.

We may also collect information about your usage of our website as well as information about you from emails or letters you send us.

Use of your information

Your information will enable us to supply the services you have requested and manage your account within the Mark One Group. It will also enable us to contact you regarding your hire, training or account if necessary. We may also use and analyse the information we collect so that we can administer, support, improve, and develop our services.

The information you provide us will be held on computers in the UK and may be accessed by or given to our staff who act on our behalf for the sole purpose of providing the services. The data that we hold will only be accessed by staff members that are required to do so for the sole purpose of their work and access to data is limited to what their security password will allow them to access.

If you have given your explicit consent, we may use your information to contact you by post, telephone, email, or text message for your views on our services; to notify you of important changes or developments to the site and our services; and to let you know about other products and services which we offer that may be interesting to you. If you have not given us your consent then we will not contact you regarding anything other than your account with the Mark One Group. You may withdraw your consent at any time by contacting us or by unsubscribing via any email that is sent by The Mark One Group.

We may also pass aggregated information on the usage of our site to third parties for analysis purposes, but this will not include information that can be used to identify you.

Unless required to do so by law we will not otherwise share, sell, or distribute any of the information you provide to us without your explicit consent.

In certain circumstances we may need to share your details with a third party processor. All of our third party processors will need to be GDPR compliant and have a contract with ourselves.

All depots within the Mark One Group are installed with CCTV cameras. Images recorded from our CCTV systems will be processed lawfully and this data is collected for the sole purpose of protecting both our staff and customers.

Security and data retention

Industry standard security measures are employed to protect your information from unauthorised access; unlawful processing; accidental loss, destruction, or damage. Our IT systems are secure and monitored for any potential unauthorised access. The Mark One Group will only collect data that we are lawfully required to do so and process data necessary for the purpose that it is intended for. Our lawful basis for collecting and processing personal data are listed as contractual, legitimate, consent and legal. We will retain your information for a reasonable period or as long as the law requires.

Data Breach Reporting

If Mark One suspects a data breach has occurred our Data Protection Breach procedure will be actioned. This procedure involves a full investigation into the breach to include what data has potentially been lost and who has been affected. If necessary the ICO will be contacted within 72 hours to report the breach.

Access and updating

You are entitled to see all the information that Mark One hold about you and you may request changes to ensure the information is accurate, up to date and relevant. In certain cases you also have the right to erasure; however certain restrictions can apply to this request. For further information regarding any requests relating to the data that we hold about you please contact:


Our website contains links to other external company websites. Please note that this privacy policy only applies to Mark One Websites so when you link to other external websites you should refer to their own privacy policies.

What is a Cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

NB: Even if you haven't set your computer to reject cookies you can still browse our site anonymously until such time as you attempt to purchase products or register for services.

How to find and control your cookies

If you're using Netscape 6.0 - On your Task Bar, click:

If you're using Internet Explorer 6.0:

If you're using Internet Explorer 5.0 or 5.5:

If you're using Internet Explorer 4.0:

In Internet Explorer 3.0:

You can View, Options, Advanced, then click on the button that says Warn before Accepting Cookies.

If you're using Netscape Communicator 4.0:

How do you know which of the sites you've visited use cookies?

If about us you're using Netscape 6.0:

If you're using Internet Explorer 5.0 or 6.0:

If you're using Internet Explorer 4.0:

Internet Explorer 3.0:

Netscape Communicator 4.0

Netscape bundles all cookies into one file on your hard drive. You'll need to find the file, which it calls Cookie.txt on Windows machines.

How do you see your cookie code?

Just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.